Office Open:
Please note that both e-mail and telephone support will be available as normal today. Please send an email to
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if you have any issues or telephone 01506 606000. Thank You. |
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Office Closure:
Due to severe weather conditions we have had to close the office which means phone support will be unavailable. Email support will be available. Please send an email to
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if you have any issues. We do apologise for any inconvenience this may cause. |
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Update:2009-12-20 08:40 GMT This work has been completed successfully.
When: 2009-12-20 08:00 GMT
Affected:customer-storage
Severity:Routine
Expected Duration:1 hour
Details:We will be performing some maintenance on our customer-storage FTP platform on Sunday morning, this work includes some hardware migration. Downtime should be limited to less than an hour, apologies for any inconvenience caused.
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Our Office opening hours for the festive period are as follows –
Thursday 24th December – 09:00 till 14:00.
25th December – CLOSED
28th December – CLOSED
31st December – 09:00 till 14:00
1st January 2010 – CLOSED
We thank you for all your custom and wish you a prosperous 2010. |
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UPDATE:
When:14/12/09 12.40 GMT
Just to update you on the issue with our Flexiscale storage last Friday.
We have carried out an intensive investigation and can confirm that the root cause was a hardware issue with our Netapp storage system which became unresponsive and caused a small number of customer servers to lose “sight” of their disks and go offline. This was resolved by using a live recovery function built in to our Software that allows servers to be migrated from 1 node to another, allowing us to resynchronise the nodes with the drives on the Netapp.
The Netapp is our current backend storage and this is the physical hardware where the “Virtual disks” for Flexiscale reside.
We are currently working with Netapp to ensure this does not happen again.
Although this hardware issue is resolved, we are still working to our planned strategy of bringing the Sun Amber road kit into production to replace the Netapp system currently in place. This is currently installed in our data centre and undergoing rigorous testing before being brought on line.
UPDATE:
When: 11/12/09 17.13 GMT
All nodes are now up and customer servers are restored. We are now entering a monitoring phase until Monday morning. If you are experiencing any issues please email
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UPDATE:
When: 11/12/09 16.18 GMT
We are still continuing the live recovery process and are working with our storage provider Netapp to isolate at the root cause of the issue.
UPDATE:
When: 11/12/09 12.50 GMT
We are currently in the process of live recovery to bring up all servers.
Please bare with us while we resolve this issue.
UPDATE:
When: 11/12/09 12.29 GMT
We experienced a data disk access failure on the NetApp, this has led to
an interpreted failure on the SCSI layer which has led to a dropping of the
disks by the affected nodes.
This has resulted in a small number of unresponsive VM's.
We now have all disks back on line and have brought our spare nodes into
production after a reboot to allow us to live migrate VM's from affected
nodes to production nodes.
When: 11/12/09 11.40 GMT
Details:
At 11:40 we experienced an issue with our backend storage on the FlexiScale platform.
We are currently receiving reports that a small number of customers are unable to connect to their servers.
We are working on resolving this and shall keep you updated.
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