Update: 2009-11-30 16:30 GMT
Details:
We believe we have resolved the issue affecting connectivity, we believe it is prudent to remain in a state of “At Risk” whilst we monitor over the next 24 hrs.
We shall update tomorrow at 17:00
Update: 2009-11-30 13:00 GMT
Details:
We are going to fail our network over to our redundant network, as we need to work on the primary router.
We are reinforcing our “AT RISK” advisory notice.
We shall update as soon as we have failed over successfully.
Update: 2009-11-30 12:15 GMT
Details:
We have identified the issue that is causing the connectivity issues on our
Flexiscale platform however we are carrying out root cause analysis to
resolve the problem.
Update: 2009-11-30 10:45 GMT
Severity: At Risk
Details:
We believe we have discovered the cause of this and we are working to resolve this now.
When: 2009-11-30 10:43 GMT
Details:
We are currently investigating reports of connectivity issues on the FlexiScale network.
This is being dealt with as a P1.
We Shall post an update at 11:30.
Apologies for any inconvenience caused by this. |
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When: 2009-11-25 22:00 GMT
Affected:See details
Severity:Routine
Expected Duration:5-10 minutes
Details:To apply essential updates to some our servers we must restart them. The reboots have been scheduled for 22:00 onwards on Wednesday 25th of November. We do not expect each server to be down longer than 5 - 10 minutes each. The servers that will be rebooted are:
Shared Mail servers: fleming, lewis
Shared MySQL servers: mysql-03
Shared FTP server: customer-storage
Shared Webmail server: webmail-1
XCalibre Control Panel
XCalibre, Flexiscale websites
We apologise for any inconvenience caused but the updates are important. Furthermore, we appreciate your support in helping to keep our platforms secure and up to date. |
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Update: 2009-11-21 09:05 GMT
The first phase of this work has been completed successfully.
When: 2009-11-21 08:00 GMT and 2009-11-22 08:00 GMT
Affected:See details
Severity:Routine
Expected Duration:1 hour
Details:In order to apply some important updates to parts of our hosting infrastructure there will be some short periods of unavailability on Saturday and Sunday morning.
On Saturday morning the following shared hosting and database servers will be restarted. Downtime should be limited to 10-15 minutes in each case, affected will be:
alpha
asimov
charlie
daffy
foghorn
garfield
icarus
india
juliet
lima
november
odie
odin
romeo
tango
tom
uniform
whisky
yansan
mysql
mysql-04
Sunday morning's maintenance period will affect:
XCalibre website
Flexiscale website
Control Panel
FTP authentication
Customer-storage FTP server
IMAP mail access
mysql-03
Webmail
Email server fleming
We apologise for any inconvenience caused and appreciate your support in helping to keep our platforms secure and up to date. |
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When: 2009-11-17 11:58 BST
This morning we experienced a connectivity issue with our platform caused by our network routers.
We have recovered the network without damaging the integrity of our virtual platform, but are still experiencing backend connectivity issues. Until we resolve these, we are issuing an at risk advisory.
Apologies for any inconvenience caused.
When: 2009-11-17 11:00 BST
We have now fixed the network issue and all servers should now be accessible again. There should be no problems with any of the data on the servers as they remained up throughout the network issue.
Apologies again for any inconvenience caused.
When: 2009-11-17 10:26 BST
Affected:FlexiScale Network
Severity:Critical
Details:
We are currently experiencing an issue on the FlexiScale network which is affecting all FlexiScale servers. We are working on fixing this at the moment and should have it failed over to our back up network shortly.
Apologies for any inconvenience this may be causing. |
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When: 2009-11-20 10:00 BST
Affected:Bluesquare Data Centre
Severity:At Risk
Details:
Due to routine maintenance being carried out by one of our data centre providers part of our power distribution systems will be 'at risk' for a period of 2 hours. We do not expect this to be service affecting.
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