When: 2009-09-21 16:00 BST
Update: This issue has now be resolved
When: 2009-09-21 11:00 BST
Severity: Minor
Details: We are currently experiencing an issue with VLAN creation on the FlexiScale platform. This issue is mainly affecting new sign ups. We are working on fixing this at the moment.
Apologies for any inconvenience this may cause. |
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When: 17/09/09 12:30 - 13:30
Details:
This work will be carried out within the next ~1 hour. Please accept our apologies for any inconvenience this may cause.
When: 17/09/09
Affected: Charlie, Romeo and Juliet
Severity: Major
Details:
Due to essential required maintenance on Thursday 17th September there
will be downtime on 3 of our shared web servers. This will effect
customers hosted on the Charlie, Romeo and Juliet servers. We estimate
that this will last for around 30 minutes. There will be an updated post
with a more accurate time window of when your server will be down. We
apologise for any inconvenience this may cause. |
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When: 2009-09-17 12:17 BST
Severity:Emergency
Expected Duration:15 minutes
Details: We are currently performing emergency hardware maintenace on our shared server called Alpha. This should take maximum 15 minutes.
We apologise for any inconvenience caused and for the short notice. |
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Update: 2009-09-15 23:05 BST
This work has been completed successfully.
When: 2009-09-15 22:00 BST
Affected:See details
Severity:Routine
Expected Duration:1 hour
Details:In order to complete the scheduled update process for a number of our infrastructure servers they require a reboot which will be carried out tonight. We do not expect each server to be down longer than 5 - 10 minutes each. The servers that will be rebooted are:
Email server fleming
Database servers mysql, mysql-03 and mysql-04
Customer webmail server
Flexiscale website server
We apologise for any inconvenience caused and for the short notice but the updates in this case are particularly critical. Furthermore, we appreciate your support in helping to keep our platforms secure and up to date. |
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Update: 07/09/09 15:30
Details:
We believe this issue is resolved.
Update: 07/09/09 15:00
Details:
The number appears to be available again from BT land lines but not mobile phones. We will update this post again shortly.
When: 07/09/09 14:30
Affected: 0870 Contact Telephone Number
Severity: Major
Details:
Our 0870 telephone number is not currently working. In the mean time please use the following number:
+44 (0)1506 606 000
We are working to get this resolved with our service provider.
Apologies for any inconvenience caused.
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