Update: 2009-09-01 22:30 BST
The network traffic that was causing the outage has been identified and blocked at the edge of the network so normal connectivity should be restored. Please contact support if you continue to experience problems.
Update: 2009-09-01 22:15 BST
The network outage is being caused by a Distributed Denial of Service attack on part of our network which is affecting other sections in turn. We are working to identify and deny the malicious traffic and hope to have the issue resolved shortly.
When: 2009-09-01 21:45 BST
Affected:Core Network
Severity:Critical
Expected Duration:n/a
Details:We were experiencing issues with our core network which caused an outage of our entire network. All servers were affected during this outage.
We are still currently investigating the situation and will give you further details to the issue as soon as possible
We apologise for any inconvenience this may have caused. |
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When: 2009-09-01 17:00 BST
Affected:Flexiscale
Severity:Routine
Expected Duration:n/a
Details:We have developed a code based solution to overcome the intermittent issues that have been experienced by a small number of FlexiScale customers.
We shall be distributing this across the FlexiScale platform in a controlled release process which shall begin on the 2nd of September, There will be no downtime involved and no customer intervention will be required.
We will update this again once this has been successfully completed.
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Update:2009-08-31 14:15 BST
This work has been completed.
When: 2009-08-31 14:15 BST
Affected:Customer CP
Severity:Minor
Expected Duration:5 minutes
Details:We are currently conducting an unplanned reboot to the customer control panel due to a connectivity issue. Apologies for the inconvenience.
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Update:2009-08-26 23:54 BST
This work has been completed.
When: 2009-08-26 22:00 BST
Affected:See details
Severity:Routine
Expected Duration:2 hours
Details:To apply essential updates to some our servers we must restart them. The reboots have been scheduled for 22:00 onwards on Wednesday 26th of August. We do not expect each server to be down longer than 5 - 10 minutes each. The servers that will be rebooted are:
Shared webservers: alpha, charlie, india, juliet, lima, november, romeo, tango, uniform, whisky, daffy, foghorn, garfield, odie, tom, asimov, icarus, odin, yansan
customer-storage FTP server
XCalibre website server
We apologise for any inconvenience caused and for the short notice but the updates in this case are particularly critical. Furthermore, we appreciate your support in helping to keep our platforms secure and up to date. |
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Update: 2009-08-20 5:30 BST
Traffic is being routed once again through the primary router.
When: 2009-08-20 01:30 BST
Affected:BlueSquare
Severity:Minor
Expected Duration:5 minutes
Details:Traffic to our Bluesquare network failed over to a secondary router at around 01:30 this morning. This should have been almost transparent to customers although a slight glitch lasting some seconds may have been experienced. Our System Administrators have fully investigated the situation which is now classed as resolved. |
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