Update: 16/06/09 15:30 Details: This issue is now resolved and full network connectivity has been restored. We appologise for the inconvenience.
Update: 16/06/09 15:20 Details: There is currently an issue affecting the Flexiscale network which means you will not be able to contact any Flexiscale servers. We expect to have this resolved within the next 10 minutes. |
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When: 2009-06-16 14:50 BST
Affected:Bluesquare Customers
Severity: Critical
Expected Duration:Ongoing
Details: All,
We have been working closely with the router providers and are currently engaged in updating the router Operating System to overcome the issues we are currently experiencing as, after implementing all known fixes and patches the issue has not been resolved.
Once testing and stability verification is completed, we shall be planning a release to our production environment ensuring minimal disruption.
However we will not make any changes to our production environment before giving notification here on our status page.
We sincerely apologise for the inconvenience caused and are working flat out to minimise disruptions whilst we work on a resolution.
Tabassum Sharif
Operations Manager
XCalibre Communications Ltd. |
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Update When 16/06/09 8.40am Details: This has now been resolved. Apologies for any inconvenience caused. When: 16/06/09 8.15am Details: We are currently experiencing a network issue effecting servers hosted in the Bluesquare datacentre. We expect this to be resolved shortly. Apologies for the inconvenience. |
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When: 16/06/2009 Details: On Tuesday 16th June @ ~21:00 we will be rebooting the following shared Windows servers: Jerry Hathor Xavier This is to install important security updates. We estimate the downtime of each server to be no more than 10minutes. We appologise for any inconvenience this may cause. |
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Update: 12/06/09 14:44 Details: The network is stable again. All servers should be contactable. Please note our Flexiscale platform was not affected. We are currently working flat out with our router vendor for a perminant fix. We apologise for any inconvenience this may have caused.
Update: 12/06/09 14:35 Details: A problem with a separate part of the network infrastructure has occured and connectivity to dedicated/physical servers in Bluesquare will be affected. We are working to correct the problem currently. Update: 12/06/09 10:35 Details: We have been working with our router vendor for a patch to permanently resolve this issue. Current patches have not resolved the bug but we hope to have a working patch shortly. There are no known network connectivity issues at present but parts of the network are not running at their full redundancy capibility. Update: 11/06/09 11:10 Details: We sincerely apologise for the recent intermittent network issues, our engineers are working flat out to resolve this ASAP. The issue is down to the software stack which has become unstable on our Transit routers in Blue Square. We are totally focussed on resolving this ASAP and apologise for any inconvenience caused. We shall keep you updated with our progress. When: 11/06/09 10:15 Details: This problem has now been resolved.
When: 11/06/09 10:10
Details: We are currenty experience a network connectivity problem for servers located within the BlueSquare data centre. This is being worked on at the moment and we will post an update as soon as we can. Apologies for any inconvenience this may be causing. |
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