Flexiscale
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Top Level Category
Parent category to all other categories
Why does one of my domain names cost more to purchase/ renew than the other?
Domain renewal prices are the same as the registrations. International domain names differ in price to UK domain names. The reason being international domains are worldwide and not associated with any one country.
Support Dept
Billing and Sales Issues
Information on payment issues
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Account Billing
How do I pay for a domain renewal?
There are several ways in which you can renew a domain name.
You can pay online through your customer control panel by selecting the make payment option under the billing section and selecting domain renewal.
You can pay over the phone with credit card by calling Xcalibre on 0870050080 and selecting accounts.
You can send a cheque to Xcalibre Communications Ltd, Geddes House, Kirkton North, Livingston, EH54 6GU, Scotland. Please quote your domain name and customer id on the back of the check.
You can set up a standing order through your bank. Here are our bank details for setting up the standing order:
If you please quote your company name, customer id and invoice number in the reference section.
###For international payments#####
Royal Bank of Scotland 2, Manse Road Whitburn Bathgate West Lothian EH47 0QA
Swift Address: RBOSGB2L
IBAN Number: GB72 RBOS 832805 00193983
BIC Number: RBOS GB 2L
Support Dept
How do I pay for an invoice?
You can pay for an invoice using several different methods.
You can pay online through your customer control panel by selecting the make payment option under the billing section.
You can pay over the phone with credit card by calling Xcalibre on 0870050080 and selecting account.
You can send a cheque to Xcalibre Communications Ltd, Geddes House, Kirkton North, Livingston, EH54 6GU, Scotland. Please quote your invoice number and customer id on the back of the check.
You can set up a standing order through your bank. Here are our bank details for setting up the standing order:
If you please quote your company name, customer id and invoice number in the reference section.
###For international payments#####
Royal Bank of Scotland 2, Manse Road Whitburn Bathgate West Lothian EH47 0QA
Swift Address: RBOSGB2L
IBAN Number: GB72 RBOS 832805 00193983
BIC Number: RBOS GB 2L
Customers who choose to pay monthly also have the option of keeping a card on file in their account which we take automatic payment from when invoices are due.
Support Dept
The invoice for my hosting package does not included the renewal of my domain name why is this?
Xcalibre bills hosting packages and domain renewals separately. We only invoice for website hosting packages and add-ons. We send reminder letters for domain renewals. However we send paid invoices immediately for both. The reason we do not invoice for domain names is that most customers buy several domains and do not renew all at the one time.
Support Dept
What do I do if I think I have already paid an invoice but am still receiving reminders for payment?
You can check online through your customer control panel. Look in your past invoices to see what you have already made payment for and current invoices for outstanding invoices. If you are still having problems then please phone Xcalibre on 0870050080 then selecting account or email accounts@xcalibre.co.uk and we will assist you in solving the matter.
Support Dept
What do I do if I would like to cancel and hosting package or a domain renewal?
If you would like to cancel your domain name renewal or hosting package please email accounts@xcalibre.co.uk and we will cancel it for you. Please state in the email exactly what you would like to cancel and why as customer feedback is very important to us. If you have any concerns on if cancelling something in your package will affect anything running in you packages please make us aware of this in your email and we can explain fully the cancelation process.
Support Dept
Why has my website been suspended due to non-payment of hosting, yet I have not received any invoices?
You should first check that your contact details are up to date.
You can do this online by checking your contact details on your customer control panel. If they are up to date please phone us on 0870050080 then select accounts and we will resolve the matter for you, if not then please update them. You can do this going by into the contact details folder and selecting owner then type in your new contact details before clicking the update button.
If you are unsure about doing this then you can also send us a letter with your new details to; Xcalibre Communications Ltd, Geddes House, Kirkton North, Livingston, EH54 6GU, Scotland.
You also have the option to email your new details to accounts@xcalibre.co.uk and we will update them for you.
Please update your contact details every time there is any change to you current details.
Support Dept
Domain related
How do I renew my domain names with yourselves?
Any domain names that we control on your behalf can be renewed through your control panel.
To do this log into your control panel at https://cp.xcalibre.co.uk with the user name and password you were provided with when you first created your account with ourselves
Go to the 'Billing > Make Payment > Pay for domain renewal' section. This will then bring up a screen for you to enter your credit card details.
Once this has been received your domain name will normally be renewed within 24 hours.
Alternatively you can send a cheque to cover the payment fee. This should be sent to our postal address: XCalibre Communications, Geddes House Business Centre, Kirkton North, Livingston, EH54 6GU. Please write the domain name on the back of the cheque as reference.
To pay by bank, please use the following details:
Account Name : XCalibre Communications Ltd Sort Code : 83-28-05 Account Number : 00193983
Please use your customer number as reference.
For further information please contact hostmaster@xcalibre.co.uk
Support Dept
How do I transfer an international domain name to Xcalibre?
To transfer your domain name to Xcalibre you will need to contact who currently holds the domain for you and ask them to unlock the domain and provide you with the authorisation code for the transfer. Once this is done you will need to phone us on the number below and select accounts where we will then need the authorisation code as well as a payment of £14.10 to transfer the domain which also renews your domain for a further year. You will then be sent an email asking you to confirm the transfer as soon as it has been confirmed the transfer will take around 5-10 working days. Please note we cannot transfer domains with less than 30 days left before the renewal date.
Support Dept
How long can I renew my domain name for?
We can renew international domains for up to 10 years and UK domains for two years. If you have an international domain name that you would like to renew for more than 2 years you must phone Xcalibre on 0870050080 and select accounts.
Support Dept
How much does it cost to renew .BIZ domain names?
.BIZ domain names are all £19.95 (£23.44 Inc vat) for a period of 2 years. Longer renewal periods are available for prices please email hostmaster@xcalibre.co.uk
Support Dept
How much does it cost to renew .COM domain names?
A full list of prices can be found at http://www.xcalibre.co.uk/domains_prices.php
Support Dept
How much does it cost to renew .NET domain names?
.NET domain names are all £19.95 (£23.44 Inc vat) for a period of 2 years. Longer renewal periods are available for prices please email hostmaster@xcalibre.co.uk
Support Dept
How much does it cost to renew .ORG domain names?
A full list of prices can be found at http://www.xcalibre.co.uk/domains_prices.php
Support Dept
How much does it cost to renew .UK domain names?
UK domain name renewals are £9.95 (£11.69 Inc vat) for a period of 2 years. These domain names can not be renewed for longer periods.
Support Dept
I don't want to renew my domain name, how do I cancel it?
Once you receive a renewal notification from XCalibre you can reply to the email stating you no longer wish to retain the domain name and we will cancel the reminders. All domain names are allowed to naturally expire, we do not cancel domain names in case customer change their mind and it is still possible to renew the domain names. No domain names are auto-renewed.
Support Dept
I have renewed my domain name but the whois still shows awaiting renewal, why is this?
There could be several reasons for this so please contact hostmaster@xcalibre.co.uk for an explanation
Support Dept
I have renewed my domain name with another hosting company but I still receive reminders from yourselves, why?
There could be several reasons for this so please contact hostmaster@xcalibre.co.uk for an explanation
Support Dept
I have renewed my UK domain, why has it not updated the date for renewal?
The renewal date on your UK domain will not be updated until the due date of the renewal no matter when payment was made to renew the domain. If this is causing you uncertainty over whether you have renewed the domain name then please phone us on 0870050080 and select accounts and we can confirm the domain renewal for you.
Support Dept
Package related
I have renewed my package. How long will it take to become active?
When you renew your package as long as the payment details that were entered are correct it will take around 15 minutes for the email to become active. The website will become active when the server updates which occurs around every even hour.
Support Dept
If I start with one package, how easy is it to upgrade to a larger package?
Very. You can simply call our sales team on 0870 050 0080, or email sales@xcalibre.co.uk.
State your Customer ID number and the domain name(s) you want to upgrade and we will work out a quote for your upgrade.
Remember that we won't charge you for a full renewal if you still have credit/time left from your previous package, we upgrade on a pro-rata basis.
XCalibre Support
Purchasing Related
How do I purchase a domain name?
You can purchase a domain name by going on to the Xcalibre website through the link: http://www.xcalibre.co.uk/domain/domainnames.html. From here you can check is your domain name is available for purchase. Once you have selected the domain name you wish to purchase, the website will take you through a step by step guide to purchasing your domain. This will consist of choosing if you want to purchase a package with you domain name, terms and conditions, filling in contact details and selecting your method of payment.
You also have the option to purchase your domain name over the phone. You can phone Xcalibre on 0870050080 and then select sales to talk to a member of the sales team. From there we can either talk you through purchasing the domain name online or we can place the order for you.
If you are an existing customer you can purchase a domain online through your customer control panel. Go in to your domains folder and select add and follow the steps to purchasing your domain.
Support Dept
How do I purchase a Shared Hosting package?
You can do this by going on the Xcalibre website through the link: http://www.xcalibre.co.uk/hosting/hostingsolutions.html. From here you can view several shared hosting packages that we offer. So that you find the package that best suites your requirements information is available on every package, which you can view on the website, talk to a person online on our sales chat about or phone Xcalibre on 0870050080 select sales and talk to a member of staff about.
This page will also give you links to purchasing the package of your choice. The website gives you a step by step guide through purchasing you hosting package, which is quick and easy to understand. It simply consists of choosing your package and its features, terms and conditions, filling in contact details and selecting your method of payment.
You also have the option to purchase your package over the phone. You can phone Xcalibre on 0870050080 and then select sales to talk to a member of the sales team. From there we can either talk you through purchasing the package online or we can place the order for you.
Support Dept
Colocation / Dedicated servers
Information for our colocation and dedicated server customers
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Colocation Servers
Can I gain access to my server at anytime while it's being hosted by you?
Yes, we require at least 24 hours notice so we can make the appropriate arrangements for you. Please contact our sales or technical department to arrange your visit at the data centre. Please note photographic ID is required when visiting the data centre.
Support Dept
Can you host a tower case server?
Yes, with colocation you pay for the space your equipment uses so hosting a tower case will be more expensive than hosting a 1U server. Most tower case servers cannot be securely rack mounted so the customer will have to pay a £40 one off fee for a shelf to be fitted and an extra £10 per month for the space the shelf uses.
Support Dept
How can I get my equipment to your hosting facilities?
You can either ship the equipment to us by any courier company or by prior arrangement you can bring and install the equipment.
Prior to installing/sending your equipment to us we will issue you with your assigned IP addresses so you can pre-configure your equipment.
Support Dept
How soon can you get my server online?
Your server will be online the same day it arrives with us.
Support Dept
I require tapes to be rotated on my server, can you do this?
Yes, the cost will depend on the frequency of the tape rotations, please contact our sales department for a cost.
Support Dept
Is my equipment covered by insurance while hosted by you?
All equipment hosted in the data centre by XCalibre is automatically covered under XCalibre's insurance policy.
How ever we do advise colocation customers to take out there own insurance on their equipment because of the fact should an instance occur where a claim needs to be made, for business continuity purposes, having your own insurance policy can speed up the process (not that a claim has ever been made so far we hasten to add).
Support Dept
We require secure rack space can you provide this?
Yes we can, currently we are offering lockable 11U compartments. Please contact our sales department for pricing.
Support Dept
What are your responsibilities if I choose to colocate with you?
Our responsibilities are: Power, Security and Network connectivity. Currently we are offering a 99.9% uptime guarantee on network connectivity, 100% security guarantee and 100% power supply guarantee. Should you experience any software/hardware problems we are happy to offer our help at an hourly cost of £75 per hour. Pre arranged work in advance will cost £50 per hour.
Support Dept
What is Colocation?
Colocation services are for those who require complete control over their server(s). Colocation is where you will provide XCalibre with your equipment and we will provide your hardware with secure rack space, power and network connectivity to the internet.
Support Dept
What is your minimum contractual term for colocation?
Currently our minimum contractual period is 3 months; after 3 months the contract becomes a rolling 30 day contract.
Support Dept
What servers can I colocate with you?
You can colocate any system you like with us. If you have quite a large server please contact us before hand with the dimensions.
Support Dept
What type of racks do you use?
We currently use a number of different sized racks; our most common rack is the 47U standard 19” depth rack. Please ask our sales department if you require a specific rack type for your hosting.
Support Dept
Why are there no prices for colocation on your website?
We provide quotes on individual needs which will benefit our clients as they are not paying for services they do not require. For a colocation quote please contact our sales department with the following information: How many units of rack space you require and how much data transfer you require.
Support Dept
Dedicated Servers
Can I upgrade my server?
We can upgrade your services at any time. We like to see our customers grow stronger while using our services; XCalibre’s technical department can assist in your upgrade/server change to make the whole process run as smooth as possible.
Support Dept
Can you offer me any DNS management services with my server?
Yes, we can give you access to our control panel used for our shared hosting customers. You can manage your domains through this interface.
Support Dept
Can you provide me with a firewall solution?
Yes we can, we can offer you a range of firewall solutions. Our most popular firewall solution for data security is a fully managed PIX 501 firewall at £50 per month. XCalibre will fully configure and manage the firewall to suit your needs.
Keywords: Fire wall, fire-wall
Support Dept
Do you provide back up services for my server?
Yes we can provide you with a network back up service, the cost for this service is an additional £20 per month for the use of the back up server and the cost per GB stored on the server can range between £1 to £2.50 per GB depending on the amount of data you wish to back up. We also have backup facilities for dedicated windows servers which offer a disaster recovery solution. Please contact our sales department to find out more.
Support Dept
How long will it take to have my server online?
We endeavour to have your equipment set up as quickly as possible; we aim to keep a specific amount of hardware stock so our customers can enjoy there services with minimum delay. Generally if we have to order stock for a non-managed dedicated server, the process can take 3 to 5 days to complete.
Support Dept
How many IP addresses do I get and can we have additional?
The amount of IP addresses we give you depends on the amount of hardware and services we host for you. Each IP addresses XCalibre use has to be justified to RIPE. To have additional IP addresses; XCalibre impose a small administration charge, this charge depends on the amount of IP addresses you require. Please contact our sales department to find out how much you will be charged.
Support Dept
I currently have a reseller package and have out grown shared hosting servers; can I have a dedicated server using the same shared control panel interface?
Yes you can, XCalibre can provide you with a dedicated server with our control panel, if you are currently a customer of XCalibre we will also migrate your current hosting structure over to your dedicated server free of charge. The benefits of this solution far outweigh the additional cost from our top level reseller package. Currently our base level dedicated server (standard server package) with control panel integration costs £139 ex vat per month.
Support Dept
I do not have the staff or experience to run and maintain a dedicated server but my business requires one. What can you do for me?
We offer a full range of managed services to cater businesses that do not wish to employ an additional member of staff to look after and maintain their hardware. The cost of management depends on the amount of work per month your company requires us to do. Please contact our sales department with you service requirements.
Support Dept
If a problem occurs on my server do you alert me?
The simple answer is yes we can, providing you purchase our monitoring services where we will alert you if a specific service (or server) fails, either by email, pager or SMS (you must have access to an SMS gateway, XCalibre are currently exploring the possibilities of introducing our own SMS gateway).
Support Dept
What are the benefits of dedicated server hosting over shared hosting?
The biggest benefits are security, reliability and performance. Moving from a shared server to a dedicated server you should notice a large performance increase as the full resources of the server are now available for your use. A dedicated server is more reliable because you do not have other users competing for the available server resources. Security becomes less of an issue as there will be less websites on the server and less users using the server. A dedicated server also offers a considerable amount of resources to expand your services.
Support Dept
What happens if I go over my data transfer allowance?
We will offer you two choices:
1*) upgrade your data transfer solution and we will waive your bandwidth overuse charges 2) If your data transfer overuse was a one off you can choose to pay for the additional bandwidth used at £2.50 per GB.
*please note only under certain circumstances will we ask you to pay for the additional bandwidth used.
Support Dept
What is the minimum contractual term for a dedicated server?
Our minimum contractual term for a dedicated server is 12 months. You can choose to pay monthly, quarterly or yearly.
Support Dept
Why don't you offer unlimited data transfer like company X?
XCalibre don’t play marketing games. Companies who offer unlimited services to anyone do so knowing that 99% of their clients won’t use this resource at all. Many companies do define what they mean by unlimited in there terms and conditions which will prove it’s not really unlimited.
Support Dept
General Server Queries
I need to get access to my server to perform some maintenance. How do I do this?
If you send an email to our support department (support@xcalibre.co.uk) with the details of who will be going, and when they will be going we will do some security checks against your account and arrange the access for you.
Support Dept
What can I host on my server?
You can host anything you wish on your server.
Support Dept
What do I do if I need to reboot my server?
If you contact our support department either via email (support@xcalibre.co.uk) or telephone (0870 050 0080 and ask to be put through to support) and we will go through some security checks against your account and get the server rebooted.
Support Dept
Control Panel
All you need to know regarding using the XCalibre Control Panel
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Accessing the Control Panel / Sub Control Panel
How do I access the Control Panel?
You can log into the control panel through the URL http://cp.xcalibre.co.uk.
The login details for this would have been provided when you signed up for your account.
Support Dept
How do I access the Sub Control Panel?
You can access the Sub Control Panel through the URL http://webcp.co.uk
Support Dept
How do I set a Sub control panel?
You can set up sub control panel access using the following steps:
1. Log into the control panel (http://cp.xcalibre.co.uk) 2. Go to the Control panels > Add section 3. Select the Package you want to add this to 4. You will then be able to input an username and password, and select all the functions you would like them to use and select Add.
From this control panel your clients could see their FTP login details, see their email settings, webstats and various other informative settings.
Support Dept
I am unaware of my login details to access the control panel. How do I get these?
On the control panel page click on the word 'here' in the message: 'Forgotten your login details? Click here'.
You can then insert your control panel username or domain name in the boxes you are presented with and a confirmation link will be sent to the e-mail address that we hold on record for your account.
If you click on the confirmation link within the email you are sent, your password will be reset and another e-mail sent with your new password.
Please note that the e-mails will be sent to the address that we hold on record for the account.
Support Dept
When I try to access the control panel the Username and Password field are blanked out, but I do not receive an error message why is this?
This happens because you do not have cookies enabled for the control panel within your web browser.
To enable this within Internet Explorer 6.x please do the following:
1. Select 'Internet Options' within the Tools menu. 2. Select the 'Privacy' tab. 3. Under the 'Web Sites' section click the 'Edit' button 4. In the 'Address of the Web site' field enter: xcalibre.co.uk 5. Click the 'Allow' button. 6. Under the 'Managed Web sites' field it should now say 'xcalibre.co.uk Always Allowed' 7. Click 'OK' to save your changes and exit the dialog box.
To Enable this within Mozilla Firefox 1.x please do the following:
1. Select the 'Preferences' field within the Edit Menu. 2. Select the 'Privacy' tab. 3. Within the Cookies section go into the 'Exceptions' tab. 4. In the 'Address of Website' field enter: xcalibre.co.uk 5. Click the 'Allow' button. 6. Click 'OK' to save your changes and exit the dialog box.
Support Dept
When I use the 'Forgotten password link' I get "No Valid Reset Request Found" when I click the link. Why is this?
If your email client breaks the link into 2 lines then it may only select part of the link when you try to use this. If you copy and paste each line of the link into your web browser it should take you to the correct page.
If you made the request for a new password more than 24 hours before you are trying to use the link the it will not work and you will have to request a new link as each link expires after 24 hours.
Support Dept
General Control Panel Problems
How can I backup my MySQL databases from the control panel?
Within the control panel and go to 'Databases > Manage > Select the package the database is in (if you have more than one package) > Select 'Admin <Database Name>''.
You will then be prompted to enter login details that you have set up to access the database.
Once you have logged in select the 'Export' tab.
On the page that is then displayed tick the box at the bottom of the page called 'Save as file'. If you wish you can Compress the file by selecting "zipped", "gzipped" or "bzipped".
When you select 'Go' at the bottom of the page it will ask you where you would like to save the file.
Keywords: back up, back-up, data base
Support Dept
How do I create a sub FTP login?
To create a sub FTP login you have to have the limits for a new FTP login. If the limits are set correctly then you should go into the details of an existing FTP login by going to 'FTP Logins > Manage > Details of your existing login' within the control panel.
Within the details of this you should select 'Add Sub Login' (if this option is not there then you have not got the appropriate limit and need to check these within the 'Packages > Manage' section).
You will then be asked for a username and password for the sub login.
Once you have entered valid login details you should enter the home directory you wish the user to log into.
The home directory always includes '/home/<CustomerNumber>/<FTPuser>/'. After this you can enter any directory you wish. The directory has to be created on the server before the login will work.
If you would like the user to log into a folder within your public_html to upload web accessable content then the path should be '/home/<CustomerNumber>/<FTPuser>/<Website>/public_html' and then any folder after this.
This will become active after around 10 minutes.
Support Dept
How do I upload a backup file to my MySQL database?
When you are logged into the database on the left hand side there is an 'SQL' tab.
Select this and it will bring up a new window.
On the window that appears there is an 'Import Files' tab.
Within the Import tab it allows you to browse to a file and upload it.
Support Dept
I'm allowed some databases on my account but the database admin in the control panel said I don't have any available, why is this?
You need to allocate the database to one of your Sub Packages . To do this please see the question 'How do I change the limits on Sub Packages?' which can be found in the 'Control Panel > Managing your Packages' section of the knowledge base.
Keywords: MySQL
Support Dept
Managing your Domains
How do I change the name servers on my domain name?
To change the name servers on your domain name you will need to log into your control panel at http://cp.xcalibre.co.uk and go to the 'Domains > Manage > Details of your domain > Change Name Servers' section.
Once these are changed it will take 24 hours for the new name servers to resolve.
PLEASE NOTE: This is only relevant to domain names that are registered or were fully transferred to XCalibre
Support Dept
How do I create sub-domains?
There are 4 different ways of creating sub-domains depending on your needs. These are listed in the order of the most common usage.
1. If you want to direct a sub-domain to a directory of your website then navigate to 'Domains > Manage' click on the 'Details' of the domain you wish a sub-domain for, click on 'Add Forwarding'. In the 'Hostname' to be forwarded change 'www' to your chosen sub domain name (the part before your normal domain name).
2. If you want to point the sub-domain to a specific IP address you would navigate to 'Domains > Manage' click on the 'Details' of the domain you wish to create a sub-domain for, click on 'View Zone Entries' go to the A records and enter your sub domain as the hostname and point the IP to your chosen destination.
3. If you want the sub-domain to point to an entirely new website then make sure you have the capacity for another web site in the desired package, go to 'Websites > Add' and fill out the 'Hostname' with the sub domain you wish to use (You should not includ www in the Hostname field as this will automatically work if the DNS is setup for it). You would then enter the domain in the appropriate field and add this in.
4. If you want the sub-domain to point to an existing website then select 'Websites > Manage' click on 'Details of the website' and 'View / Administer Aliases' then follow the same procedure as before, changing the 'www' part to your chosen sub domain name.
Support Dept
How do I point a domain(s) at an existing website?
If the domain name is already in your control panel you will need to do the following:
Go to Domains > select package or all packages > Details of the domain > Add Forwarding Or search for your domain names in the top search box, click Details > Add Forwarding.
If the domain is within the same package as the website then you can setup an alias by doing the following:
Go to Websites > Manage > select package or all packages > Details of the domain > View/Administer Aliases Or search for your website in the top search box, click Details > View/Administer Aliases
Support Dept
I have an FTP package and would like to point my domain to this so I can connect using my domain name rather than the server name. How do I do this?
If you wish to point your domain at our server you can do this in a few ways.
If the domain is hosted within our systems then you can point your domain name at the customer-storage server by going to the following via the control panel:
'Domains > Manage > Select Package > Detail of Domain > View Zone entries > View A'
In this section you can change the entry for FTP or add a new host entry to point to the IP address of the customer-storage server which is 217.8.240.52.
Once the correct IP address is inserted and you press update this will take 24 hours to propagate.
If the domain is not within our systems then you should ask your current host to point ftp.domain.name or something similar to the IP address 217.8.240.52 or ask them to CNAME it to customer-storage.xcalibre.co.uk
Support Dept
I have an IP address and wish to set this up as an MX record. How do I do this?
You are not able to add an MX record as an IP address as these have to be specfied with a Hostname. To setup a hostname for the IP address you should go to the ' Domains > Manage > Details of domain > View Zone Entries > View A' section of the Control Panel.
Within the A record section under 'Add new 'A' Record to domain.name' header you will be presented with 3 fields (Hostname, TTL, Record Data). Under each field you should enter the following:
Hostname: You should enter a name reference for your MX record E.G. mail TTL: This can be left blank. It defaults to 86400 (24 hours in seconds). Record Data: You should enter the IP address for your MX record within this field
Once the A record has been setup you will be able to add the MX record. You can add this within the ' Domains > Manage > Details of domain > View Zone Entries > View MX' section of the Control Panel.
Within the MX record section under 'Add new 'MX' Record to domain.name' header you will be presented with 3 fields (Hostname, TTL, Record Data). Under each field you should enter the following:
Hostname: You should leave this field blank TTL: This can be left blank. It defaults to 86400 (24 hours in seconds). Record Data: You should enter a priority number (The lower the number the higher the priority) and then your new hostname E.G. '0 mail' (without quotes).
With the setup explained above you should now have a new MX record aswell as ours as backup. If the A record of mail never previously existed then this should take around 4 hours to take affect. It may take up to 24 hours if there was a previous mail entry or other circumstances.
Once this has propagated we would recommend deactivating your email on our system so that we act as a backup MX server and store the email if the primary MX record goes down. You can deactivate this by going to 'Domains > Manage > Details of domain > Deactivate Email' within the control panel (This will not break your email aslong as the new MX record has propagated).
Support Dept
I would like to set my domain up with ASP/Frontpage Extensions. How do I do this?
These are not features that can be added via the control panel.
If you contact our sales department then they will be able to assist you further with this. You can contact sales via email (sales@xcalibre.co.uk) or by telephone (0870 050 0080).
Support Dept
What is the difference between the various types of redirects
Viewing answers for 'What is the difference between the various types of redirects'
Permanent Redirect (301 Redirect)
Search Engines like Google consider a 301 redirect to be the most search engine friendly redirect, because it tells the search engine that the content that it expected to get at site A has permanently moved to site B therefore it will be redirected there.
A 301 redirect is executed server-side which means that the visitor is never aware that they have been redirected, there is no time delay like with javascript
Standard Redirect
A standard redirect redirects a domain to a different URL with the destination URL showing up in the browser address window.
Frame-Based Redirect
Frame-Based forwarding redirects a domain to a different URL while the original domain name shows up in the browser address window.
There are several disadvantages to using "Frame Forwarding":
1. You will not be able to use a page title for your site.
2. None of the individual page titles will show up for your site.
3. The full url to pages will not show up in the address area of your browser.
4.You will not be able to give out links directly to pages without using the target url.
5. If the target site uses frames then using frame-based forwarding can have adverse effects.
Support Dept
What is the difference between Webforwarding and a Website alias?
A Website Alias points your domain to an existing website and treats it as if it is the website. Both the aliased domain and website will appear as they would if they were the main website.
Webforwarding will forward the connection when you go to the domain that is forwarded to the website. There are 3 types of webforwarding which can be used. These are described in the knowledge base article 'What is the difference between the various types of redirects'.
If you would like the URL for the forwarded domain to display as that rather than change to the website you are forwarding to then alias is the best option. If you would like this to specifically change to the website you are forwarding to then you should have forwarding.
The alias can only be setup if the website you want to point the domain at is on our systems. If it is external from ourselves then you can only use forwarding.
Support Dept
When I try to set up web forwarding I recieve the error 'Error, that address is already in use'. Why is this?
If you try to create a Website entry, Webforwarding entry or an Alias on your domain when it is in use you will receive the 'Error: Error, that address is already in use' message.
This occurs if the domain already has a Website entry, Webforwarding entry or an Alias on it. You should remove whatever is set up on it and then you can create the new entry.
Support Dept
Managing your Email
Am I able to use the same email address more than once?
You can setup the same email address as many times as you wish.
This can be helpful if you want more than one person to receive mail for 'example@domain.name'.
You would setup 'example@domain.name' to forward to a either pop account or an email address and then setup it up a second time to go to a different location.
Support Dept
Can I have more e-mail addresses at my domain?
With any type of account, you can have unlimited Email forwarding, so you can have as many e-mail addresses as you want, but if you want to have another pop3 account (that is a mailbox where you store messages with us, rather than forwarding to another email address).
Please note that whilst you can have any email address you want (i.e.: sales@mydomain.com), pop3 accounts are first-come, first-serve. Popular ones like sales, info, david, john etc have already been taken, so choose something unique. Remember that people email you to your email address, not your pop account, so it does not really matter what you call your pop3 accounts, these are simply little mailboxes (or pigeonholes) where the mail sent to you is kept until you retrieve it.
Support Dept
How can I setup my email so that I can have any address at my domain name accepting email?
This is called a 'catch-all' email address. To set this up you should setup a normal email address within the 'Email > Addresses' section of the control panel. Within the Alias field enter just @ on its own. A 'catch-all' email address allows you to have 'anything@mydomainname.com'. You can find instructions on setting up an email address in the knowledgebase article 'Can I have more e-mail addresses at my domain?'.
Support Dept
How do I add myself an email address in the control panel?
In the control panel, under 'Email > Addresses', you have the option of setting up an Email Address and forwarding it elsewhere, or forward it to a POP3 mailbox.
By forwarding, we mean to redirect the mail that comes to your mail address, say bob@domain.com, to another address, say bobsmail@someisp.com.
By a POP3 mailbox, we mean storing the mail on our server so you can pick it up at a later time. Most people go for this option.
To set up Email forwarding, choose an address (ie: bob), or if you want (anything@yourdomain.com) then enter '@' as the address the Alias. Then click the Forwards to 'Email Address', and type in the email address you want the mail to go to (ie: bobsmail@someisp.com).
To set up an email address to go to a POP3 mailbox, choose an address (ie: bob), or if you want (anything@yourdomain.com) then enter '@' as the address the Alias. Then click the Forwards to 'Email Logins', and select the POP3 login name from the drop down menu.
You can find information on setting up a POP3 mailbox within the "How do I setup a POP3 account to forward my email to?" section of the knowledge base.
Support Dept
How do I get spam filtering on my domain name?
You can purchase spam filtering for any domain by contacting our sales department at sales@xcalibre.co.uk.
If your package entitles you to virus scanning within your existing service, then you can add this to your domain via the 'Domains > Manage > Details of your domain > Activate Spam Filtering' section of the control panel.
Support Dept
How do I get virus scanning on my domain name?
You can purchase virus scanning for any domain by contacting our sales department at sales@xcalibre.co.uk.
If your package entitles you to virus scanning within your existing service, then you can add this to your domain via the 'Domains > Manage > Details of your domain > Activate Virus Scanning' section of the control panel.
Support Dept
How do I setup a POP3 account to forward my email to?
To set up pop3 accounts, go to the 'Email > Pop3 Logins' section and select the domain name you wish to add this to and enter the username and password you wish to use. PLEASE NOTE that the username that you specify is not an email address, therefore it does not matter what you call this. You can call it blob1234, it is simply a username and does not refer to the email address.
Support Dept
How do I setup Autoresponders?
Within the 'Email > Autoresponders' section of the control panel you can setup an autoresponder which will responde to any email sent to you with a message of your choice.
Within the 'Alias' field you should enter the first part of the email address E.G. info. You can then specify the Subject line and email message that will be sent back to the person that emails you.
This will take around 10 - 15 minutes to start working.
Support Dept
How do I stop specific email addresses at my domain working on my catch-all email address?
You can stop the email addresses working by setting them up to forward to the email address of either :fail: or :blackhole:.
If they forward to :fail: then they will provide a bounce message. You can specify after the : a bounce message I.E. ':fail:This address is not in use'.
If it forwards to :blackhole: then no bounce message will be supplied and the emails will disappear.
Support Dept
Managing Your Packages
How do I add a Sub Package to my account?
You can add a Sub Package with details of your main package.
To do this go to the 'Packages > Manage > Manage of the package you wish to add this to (if you have more than one account)' section.
Within this section can add a Sub Package under the 'Add Sub package' field.
The next screen allows you to add the Username to reference the Sub Package and allows you to set the limits you wish to use on the Sub Package.
Support Dept
How do I change the limits on Sub Packages?
Log in to the control panel (http://cp.xcalibre.co.uk) and go into the 'Packages > Manage' section.
In this click on the 'Manage' tab for the package you wish to alter.
Then click on the 'Details' tab for the Sub Package you wish to edit.
From there you can alter the limits in the 'Modify' section next to the 'Modify the limits for this package' field.
Once you have altered these click the 'Update' tab.
Support Dept
How do I increase the hard limits on my package?
You can increase the hard limits within the 'Packages > Purchase Add-ons' section. Within this section you can select the package you want to add it to and then select the add-ons you would like.
Depending on the package you have you may not be able to get all the add-ons.
You may be able to add extra website, Pop accounts, Virus Scanning etc via this section.
If there is something you require that is not listed within the section then please contact sales@xcalibre.co.uk for further help.
Support Dept
Managing your Website
How can I change the website on my account from one domain name to another?
You can do this from the Control Panel and FTP:
Ensure the new Domain is in the same package as the Website 1. On the left-hand side, select [Domains]->[Manage] 2. If the "Select Package" drop-down box doesn't appear, everything is in one package - no need to do anything else 3. Otherwise, select "All Packages" 4. Make a note of which package your website is in, and which package the domain you wish to use is 5. If they are different, click the "Detail" link by the domain 6. Select the "Move Domain" link 7. Select the package your Website is in
Remove any Website aliases in the Website Detail page 1. On the left-hand side, Select [Websites]->[Manage] 2. Select "All Packages" from the "Select Package" drop-down box, if it appears 3. Make a note of the package the website you wish to change is in 4. Click the "Detail" link by the website entry you wish to change 5. Click the "View/Administrate Aliases" link 6. Click the "Remove Alias" link by each alias
Remove the Website entry in the Website Detail page 1. Get back to the Website Detail page for the current website, as above 2. Click the "Remove Website" link<br>Note - this does not remove any files.
Create a new Website entry 1. On the left-hand side, select [Websites]->[Add] 2. Follow the instructions, ensuring you use the same package as the website was in originally.<br>Use the new domain, with the "This Domain Is Already In This Package" option
Copy the files 1. Wait 5 minutes for our servers to create the new website directory 2. In FTP, copy all the files from the old website directory to the new website directory
Our servers update on each even hour; when that happens, the web server should seamlessly switch from the old site to the new one. You should ensure that when you do this, you are not going to be making any changes at the even hour changeover.
Once the even-hour update is finished, you can remove the old directory.
Support Dept
I have a domain name in my account and I have the limit for a website. How do I set the domain up as a website?
To set the domain up with a website you will first need to setup an FTP account.
You can set this up within the 'FTP Logins > Add' section.
Once you have created the FTP account you will be able to add the Website entry within the 'Websites > Add' section.
Once this has been setup it will take between 5 - 10 minutes to start working and then you will be able to upload.
The website will take around 2 hours to display unless the DNS has previously been pointing to a different server then it will take around 24 hours to display.
Support Dept
I have an existing website and would like to add ASP/Frontpage Extensions to this. How do I do this?
These are not features that can be added via the control panel.
If you contact our sales department then they will be able to assist you further with this. You can contact sales via email (sales@xcalibre.co.uk) or by telephone (0870 050 0080).
Support Dept
My domain name is currently within a different package than the one with the limits for a website. How do I move the domain and set it up as a website?
To move the domain you will have to make sure it does not have 'Webforwarding', an 'Alias' or a 'Website' entry setup on it.
If you do not have it setup as any of these then you can move it within the 'Domains > Manage > Select the package it is within > Details of your domain' section.
Within this section you can move the domain name to a new package using the 'Move Domain' button.
Within the 'Move Domain' section you can select the new package you to move this to.
If you need to add an FTP login for this then you can do so under the 'FTP Logins > Add' section.
Once you have created the FTP account you will be able to add the Website entry within the 'Websites > Add' section.
Once this has been setup it will take between 5 - 10 minutes to start working and then you will be able to upload.
The website will take around 2 hours to display unless the DNS has previously been pointing to a different server then it will take around 24 hours to display.
Support Dept
Domain Names
All you need to know about your domain names including registrations, renewals and modifications
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Domain Registrations
Who can register .PLC.UK domain names
If you are a Public Limited Company (PLC) you will be eligible to register a PLC.UK domain name. For this you will to provide us with your company number and your company registered address as registered with companies’ house. . These domain names can not be registered in any other details.
XCalibre Support
Who can register .LTD.UK domain names?
If you are a Limited Company (LTD) you will be eligible to register a LTD.UK domain name. For this you will to provide us with your company number and your limited company registered address as registered with companies’ house. These domain names can not be registered in any other details.
XCalibre Support
I forgot to renew my domain name and someone else has registered, can I get it back?
No. If you allow a registration to lapse and the domain name becomes available for registration it will be issued world wide on a first come first served basis
Support Dept
I have not yet received my Nominet certificate, how can I get one?
These certificates are sent directly from Nominet. If you have not received one you can email certificates@nominet.org.uk, or call them on 01865 332211 and they will tell you when you can expect it.
Support Dept
I have registered the wrong domain name, can I change it?
Some domain names can be cancelled however you would need to send an email to hostmaster@xcalibre.co.uk and they can check the status of the domain name for you.
Support Dept
Can I pre order expired domain names?
This is not a service that we offer as all domain names are available world wide on a first come first served basis and there is no guarantee we could secure the domain name for you.
Support Dept
Can I buy expired domain names?
Unfortunately until a domain name becomes available no one can register an expired domain name
Support Dept
How much do domain names cost?
A full list of domain process can be found at http://www.xcalibre.co.uk/domain/domainnames.html
Support Dept
How Do I get my own domain name?
To order a domain name you can either sign up online at http://www.xcalibre.co.uk/domain/domainnames.html or call one of our sales team on 0870 050 0080 and they will be happy to take your order by phone For enquiries out side the UK please call 44 (0)1506 606000
For further information please contact sales@Xcalibre.co.uk
Support Dept
Domain Renewals
How do I renew my domain names with yourselves?
Any domain names that we control on your behalf can be renewed through your control panel.
To do this log into your control panel at https://cp.xcalibre.co.uk with the user name and password you were provided with when you first created your account with ourselves
Go to the 'Billing > Make Payment > Pay for domain renewal' section. This will then bring up a screen for you to enter your credit card details.
Once this has been received your domain name will normally be renewed within 24 hours.
Alternatively you can send a cheque to cover the payment fee. This should be sent to our postal address: XCalibre Communications, Geddes House Business Centre, Kirkton North, Livingston, EH54 6GU. Please write the domain name on the back of the cheque as reference.
To pay by bank, please use the following details:
Account Name : XCalibre Communications Ltd Sort Code : 83-28-05 Account Number : 00193983
Please use your customer number as reference.
For further information please contact hostmaster@xcalibre.co.uk
Support Dept
I don't want to renew my domain name, how do I cancel it?
Once you receive a renewal notification from XCalibre you can reply to the email stating you no longer wish to retain the domain name and we will cancel the reminders. All domain names are allowed to naturally expire, we do not cancel domain names in case customer change their mind and it is still possible to renew the domain names. No domain names are auto-renewed.
Support Dept
I forgot to renew my domain name and someone else has registered, can I get it back?
No. If you allow a registration to lapse and the domain name becomes available for registration it will be issued world wide on a first come first served basis
Support Dept
I have renewed my domain name but the whois still shows awaiting renewal, why is this?
There could be several reasons for this so please contact hostmaster@xcalibre.co.uk for an explanation
Support Dept
I have renewed my domain name with another hosting company but I still receive reminders from yourselves, why?
There could be several reasons for this so please contact hostmaster@xcalibre.co.uk for an explanation
Support Dept
What is redemption period?
Redemption period is a status that affects all non uk domain names if they haven’t been renewed after a set period of time. Any domain names in redemption can still be renewed, however the cost of this would be £125 + vat.
Once your domain name has expired the domain name can be renewed any time in the following 4 weeks. After the 4 weeks your domain name will go into redemption period for 30 days. For 6 days after the redemption period has ended the domain name status will change to “pending delete” then it will become available again for re registration.
Support Dept
Domain whois Details
How do I change my address details on my domain name?
You can do this via the control panel. To do this you will need to go to the 'Domains > Manage > Details of the domain > Change Contact Details' section. Please ensure all fields are filled in. New details will be available on the whois servers within 24 hours
Support Dept
I need to change the ownership of my domain name, can I do this?
UK domain names: On *uk domain name you can only modify your address details through XCalibre, if you need to change the name or organisation you will need to contact nominet on 01865 332211 and they will be able to assist you
Com/net/org/biz/info domain names: For these domain names, as long as the domain name is fully managed by XCalibre you can change all details on the domain name free of charge To do this log into your control panel at cp.xcalibre.co.uk, search in the top search box for the domain name you wish to modify, click detail, change domain ownership. These changes will take up to 24 hours to show on the whois server.
Support Dept
I want to remove my details from the whois servers, how can I do it?
From within your customer control panel (http://cp.xcalibre.co.uk), click 'Domains > Manage > Details of your domain > Change Contact Details'. If the domain name is non uk, you do have to show a valid address, however if you wish you may use XCalibre’s address which can be found here: http://www.xcalibre.co.uk/contact.php For UK domain names follow the same link, but instead of modifying the details select opt-out which is below the address. This will then remove your address details completely.
Support Dept
General Domain Queries
How do I create sub-domains?
There are 4 different ways of creating sub-domains depending on your needs. These are listed in the order of the most common usage.
1. If you want to direct a sub-domain to a directory of your website then navigate to 'Domains > Manage' click on the 'Details' of the domain you wish a sub-domain for, click on 'Add Forwarding'. In the 'Hostname' to be forwarded change 'www' to your chosen sub domain name (the part before your normal domain name).
2. If you want to point the sub-domain to a specific IP address you would navigate to 'Domains > Manage' click on the 'Details' of the domain you wish to create a sub-domain for, click on 'View Zone Entries' go to the A records and enter your sub domain as the hostname and point the IP to your chosen destination.
3. If you want the sub-domain to point to an entirely new website then make sure you have the capacity for another web site in the desired package, go to 'Websites > Add' and fill out the 'Hostname' with the sub domain you wish to use (You should not includ www in the Hostname field as this will automatically work if the DNS is setup for it). You would then enter the domain in the appropriate field and add this in.
4. If you want the sub-domain to point to an existing website then select 'Websites > Manage' click on 'Details of the website' and 'View / Administer Aliases' then follow the same procedure as before, changing the 'www' part to your chosen sub domain name.
Support Dept
How do I point a domain at an existing website?
If the domain name is already in your control panel you will need to do the following:
Go to Domains > Manage > select package or all packages > Details > Add Forwarding
If the domain is within the same package as the website then you can setup an alias by doing the following:
Go to Websites > Manage > select package or all packages > Details > View/Administer Aliases
If you receive the error "Error: Error, that address is already in use" it means you either have 'Webforwarding', a 'Website Alias' or a 'Website' attached to the domain you are trying to add this to. You would first have to remove this then you can setup what you require.
Support Dept
I forgot to renew my domain name and someone else has registered, can I get it back?
No. If you allow a registration to lapse and the domain name becomes available for registration it will be issued world wide on a first come first served basis
Support Dept
I have not yet received my Nominet certificate, how can I get one?
These certificates are sent directly from Nominet. If you have not received one you can email certificates@nominet.org.uk, or call them on 01865 332211 and they will tell you when you can expect it.
Support Dept
I need an AUTH-ID key, what is this?
An AUTH-ID key, also knows as the security key is a combination of 16 numbers and letters which you have to provide to which ever hosting company you are transferring your domain name to
Without this key you are unable to transfer org/biz & info domain names
To request this key you must send an email to hostmaster@xcalibre.co.uk from the email address we have on file for you. Once we receive your request we will forward you the key which you will need to send onto your new host
Support Dept
I want to run my own DNS for my domain, where can I get the server IP address to point to?
You should not use an IP address to point services towards our servers. This is because the IP addresses of our servers are liable to change at any time, and we do not send notifications of this. (The exception to this is the IP addresses of our name servers, which will not change without advance warning)
If you want to point, say, www.yourdomain.com at our servers, you should look up which server your site is hosted on (in the My Websites section of the control panel), and arrange to have a CNAME alias set to the name of the server.
For example, if your site is www.example.com, and you are on the 'Juliet' server, then you want to create a CNAME record that points www.example.com to 'juliet.xcalibre.co.uk'. The following line in a DNS zone file (bind) will work:
www IN CNAME juliet.xcalibre.co.uk.
Note that the '.' (dot) at the end of the line is necessary.
The file format may vary depending on the DNS server but the principle is the same.
That way, if the Juliet server changes its IP address, nothing will be affected as your site will always point to the correct location.
Support Dept
My domain name has been detagged, what does this mean?
When your domain name is detagged, it means that’s there is no controlling ISP in control of your domain name and it has been reverted back to nominet. Whilst your domain name is detagged it will be inactive. For further details on detagged domain names please visit http://www.nominet.org.uk/registrants/detagged/
Support Dept
My domain name is suspended, what does this mean?
If your domain name is suspended, it may be because you have not paid the renewal fee to your IPS. If you are sure you have made payment for the renewal and your domain name still says suspended please contact hostmaster@xcalibre.co.uk
Support Dept
My Domain name(s) are locked. What does this mean?
All com/net/org/biz and info domain names that are hosted by XCalibre are locked as added security
Domain names that are locked can not be transferred without firstly removing the lock
To do this select the domain name you wish to transfer from the search domain section in your control panel, go do detail > check locking status > unlock.
Please note once your domain name has been unlocked it is free for transfer.
NOTE: Only ever unlock your domain names if it is your intension to transfer this domain name from XCalibre
Support Dept
What is a registrar?
A registrar is an organisation that has been authorised by ICANN to administer all domain names. E.g. Nominet UK is the registrar for all *uk domain names. Joker.com is the registrar we use for all com/net/org/biz/info domain names and centralnic.com for all others.
Support Dept
What is redemption period?
Redemption period is a status that affects all non uk domain names if they haven’t been renewed after a set period of time. Any domain names in redemption can still be renewed, however the cost of this would be £125 + vat.
Once your domain name has expired the domain name can be renewed any time in the following 4 weeks. After the 4 weeks your domain name will go into redemption period for 30 days. For 6 days after the redemption period has ended the domain name status will change to “pending delete” then it will become available again for re registration.
Support Dept
What is the difference between Webforwarding and a Website alias?
A Website Alias points your domain to an existing website and treats it as if it is the website. Both the aliased domain and website will appear as they would if they were the main website.
Webforwarding will forward the connection when you go to the domain that is forwarded to the website. There are 3 types of webforwarding which can be used. These are described in the knowledge base article 'What is the difference between the various types of redirects'.
If you would like the URL for the forwarded domain to display as that rather than change to the website you are forwarding to then alias is the best option. If you would like this to specifically change to the website you are forwarding to then you should have forwarding.
The alias can only be setup if the website you want to point the domain at is on our systems. If it is external from ourselves then you can only use forwarding.
Support Dept
What is your Joker handle?
Our Joker handle is joker2@xcalibre.co.uk#0
Support Dept
What is your nominet (IPS) TAG?
Our Nominet tag is XCALIBRE
Support Dept
Why does it take 24-36 hours for my domain name to be reactivated?
Once a domain name is suspended, it will take time for DNS on the domain name to propagate.
Support Dept
Specific Domain Type Help
Help with a specific type of domain. (.com, .uk etc)
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.BIZ domain names at a glance
How do I start the transfer of my .BIZ domain names to yourselves?
Please send an email to hostmaster@xcalibre.co.uk requesting we initiate the transfer of your domain name for you. You will then be advised if a transfer is able to take place depending on the status of the domain name. if the transfer can proceed you will be informed and payment will need to be made in advance. There is a fee of £12 + VAT (£14.10) as this transfer procedure will extend the transfer of your domain name for you. With this type of domain name we would also require an AUTH-ID key which your current host can supply to you. Without this we can not start the transfer request.
Support Dept
How do I transfer my .BIZ domain names from yourselves?
As your domain name is a .biz you will firstly have to “unlock” the domain name. To do this send an email to hostmaster@xcalibre.co.uk from the registered email address on file requesting we unlock your domain name for you Only unlock your domain name if it is your intension to transfer your domain name from ourselves. Once the domain name has been unlocked we will forward you an AUTH-ID key which you will need to give the current host so they can then request the domain transfer
Support Dept
How long can I renew my .BIZ domain names for?
These domain names can only have a maximum of 10 years on them at any one time. E.g. if your domain name isn’t due for renewal for another year, you could only renew your domain name for 9 years to bring the domain name back to the 10 year limit.
Support Dept
How much does a .BIZ registration cost?
A full list of prices can be found at http://www.xcalibre.co.uk/domain/domainnames.html
Support Dept
How much does it cost to renew .BIZ domain names?
.BIZ domain names are all £19.95 (£23.44 Inc vat) for a period of 2 years. Longer renewal periods are available for prices please email hostmaster@xcalibre.co.uk
Support Dept
How much does it cost to transfer my .BIZ domain name to ourselves?
If you are transferring the DNS on these domain names there would be no charge from ourselves for transferring the domain names over, however only changing the name servers will leave your current host in control of the domain name for any future renewals and modifications. We would not be able to administer your domain name for you. However if you wish to fully transfer the domain name to us so that we can have full control of the domain name on your behalf, and so you can administer the domain name through your control panel there would be a fee of £12 + vat as this procedure also extends your domain name for a further year. This process can only be started if you have more that 30 days left on your domain name before it expires
Support Dept
I need to change the ownership of my .BIZ domain name. How do I do this?
For these domain names, as long as the domain name is fully managed by XCalibre you can change all details on the domain name free of charge To do this log into your control panel at cp.xcalibre.co.uk, search in the top search box for the domain name you wish to modify, click detail, change domain ownership. These changes will take up to 24 hours to show on the whois server
Support Dept
My .BIZ domain names are suspended and I want to transfer them to another ISP. How do I do thsi?
As this domain name has expired you can not transfer the domain name from XCalibre. You would firstly have to renew the domain name with us than wait a period of 60 days before you can move the domain name. You can however once the domain name has been renewed point the domain name to the new host from within your customer control panel.
Support Dept
.COM domain names at a glance
How do I start the transfer of my .COM domain names to yourselves?
Please send an email to hostmaster@xcalibre.co.uk requesting we initiate the transfer of your domain name for you. You will then be advised if a transfer is able to take place depending on the status of the domain name. if the transfer can proceed you will be informed and payment will need to be made in advance. There is a fee of £12 + VAT (£14.10) as this transfer procedure will extend the transfer of your domain name for you
Support Dept
How do I transfer my .COM domain names from yourselves?
As your domain name is a .COM you will firstly have to “unlock” the domain name. To do this send an email to hostmaster@xcalibre.co.uk from the registered email address on file requesting we unlock your domain name for you Only unlock your domain name if it is your intension to transfer your domain name from XCalibre. Once the domain name has been unlocked your new hosting company can request the domain transfer. For further information please contact hostmaster@xcalibre.co.uk
Support Dept
How long can I renew my .COM domain names for?
These domain names can only have a maximum of 10 years on them at any one time. E.g. if your domain name isn’t due for renewal for another year, you could only renew your domain name for 9 years to bring the domain name back to the 10 year limit.
Support Dept
How long does a .COM Transfer take?
Transferring a .COM domain name to XCalibre has 2 parts. Firstly we would ask you to request the current host change the name servers on your domain name to point to XCalibre. Our name servers are as follows:
NS1.xcalibre.co.uk NS2.xcalibre.co.uk
Once these have been changed within 24 hours you will then start to see your web site and collect your emails through XCalibre. After this period we can send a transfer request for your domain name which will move the domain name from the current host to XCalibre’s registrar. This full procedure can take 7-10 days to complete and we would require a payment of £12 + VAT (£14.10) as this procedure also extends your domain name for a further year. For further details please see section on “How do I transfer my .COM domain name to XCalibre”
Support Dept
How much does a .COM registration cost?
A full list of prices can be found at http://www.xcalibre.co.uk/domain/domainnames.html
Support Dept
How much does it cost to renew .COM domain names?
A full list of prices can be found at http://www.xcalibre.co.uk/domains_prices.php
Support Dept
How much does it cost to transfer my .COM domain name to yourselves?
If you are transferring the DNS on these domain names there would be no charge from ourselves for transferring the domain names over, however only changing the name servers will leave your current host in control of the domain name for any future renewals and modifications. We would not be able to administer your domain name for you. However if you wish to fully transfer the domain name to us so that we can have full control of the domain name on your behalf, and so you can administer the domain name through your control panel there would be a fee of £12 + vat as this procedure also extends your domain name for a further year. This process can only be started if you have more that 30 days left on your domain name before it expires
Support Dept
I need to change the ownership of my .COM domain name. How do I do this?
For these domain names, as long as the domain name is fully managed by ourselves you can change all details on the domain name free of charge To do this log into your control panel, search in the top search box for the domain name you wish to modify, click detail, change domain ownership. These changes will take up to 24 hours to show on the whois server.
Support Dept
My .COM domain names are suspended and I want to transfer them to another ISP. Is this possible?
As this domain name has expired you can not transfer the domain name from XCalibre. You would firstly have to renew the domain name with us than wait a period of 60 days before you can move the domain name. You can however once the domain name has been renewed point the domain name to the new host from within your customer control panel.
Support Dept
.INFO domain names at a glance
How do I start the transfer of my .INFO domain names to ourselves?
Please send an email to hostmaster@xcalibre.co.uk requesting we initiate the transfer of your domain name for you. You will then be advised if a transfer is able to take place depending on the status of the domain name. if the transfer can proceed you will be informed and payment will need to be made in advance. There is a fee of £12 + VAT (£14.10) as this transfer procedure will extend the transfer of your domain name for you. With this type of domain name we would also require an AUTH-ID key which your current host can supply to you. Without this we can not start the transfer request.
Support Dept
How do I transfer my .INFO domain names from yourselves?
As your domain name is a .info you will firstly have to “unlock” the domain name. To do this send an email to hostmaster@xcalibre.co.uk from the registered email address on file requesting we unlock your domain name for you Only unlock your domain name if it is your intension to transfer your domain name from yourselves. Once the domain name has been unlocked we will forward you an AUTH-ID key which you will need to give the current host so they can then request the domain transfer.
Support Dept
How long can I renew my .INFO domain names for?
These domain names can only have a maximum of 10 years on them at any one time. E.g. if your domain name isn’t due for renewal for another year, you could only renew your domain name for 9 years to bring the domain name back to the 10 year limit.
Support Dept
How long does a .INFO Transfer take?
Transferring a .INFO domain name to XCalibre has 2 parts. Firstly we would ask you to request the current host change the name servers on your domain name to point to XCalibre. Our name servers are as follows:
NS1.xcalibre.co.uk NS2.xcalibre.co.uk
Once these have been changed within 24 hours you will then start to see your web site and collect your emails through XCalibre. After this period we can send a transfer request for your domain name which will move the domain name from the current host to XCalibre’s registrar. This full procedure can take 7-10 days to complete and we would require a payment of £12 + VAT (£14.10) as this procedure also extends your domain name for a further year. For further details please see section on “How do I transfer my .INFO domain name to XCalibre”
Support Dept
How much does a .INFO registration cost?
A ful list of prices can be found at http://www.xcalibre.co.uk/domain/domainnames.html
Support Dept
I need to change the ownership of my .INFO domain name. How do I do this?
For these domain names, as long as the domain name is fully managed by XCalibre you can change all details on the domain name free of charge To do this log into your control panel at cp.xcalibre.co.uk, search in the top search box for the domain name you wish to modify, click detail, change domain ownership. These changes will take up to 24 hours to show on the whois server.
Support Dept
My .INFO domain names are suspended and I want to transfer them to another ISP. How do I do this?
As this domain name has expired you can not transfer the domain name from XCalibre. You would firstly have to renew the domain name with us than wait a period of 60 days before you can move the domain name. You can however once the domain name has been renewed point the domain name to the new host from within your customer control panel.
Support Dept
.NET domain names at a glance
How much does a .NET registration cost?
A full list of prices can be found at http://www.xcalibre.co.uk/domain/domainnames.html
Support Dept
How much does it cost to renew .NET domain names?
.NET domain names are all £19.95 (£23.44 Inc vat) for a period of 2 years. Longer renewal periods are available for prices please email hostmaster@xcalibre.co.uk
Support Dept
How long can I renew my .NET domain names for?
These domain names can only have a maximum of 10 years on them at any one time. E.g. if your domain name isn’t due for renewal for another year, you could only renew your domain name for 9 years to bring the domain name back to the 10 year limit.
Support Dept
I need to change the ownership of my .NET domain name. How do I do this?
For these domain names, as long as the domain name is fully managed by XCalibre you can change all details on the domain name free of charge To do this log into your control panel at cp.xcalibre.co.uk, search in the top search box for the domain name you wish to modify, click detail, change domain ownership. These changes will take up to 24 hours to show on the whois server.
Support Dept
My .NET domain names are suspended and I want to transfer them to another ISP. How do I do this?
As this domain name has expired you can not transfer the domain name from XCalibre. You would firstly have to renew the domain name with us than wait a period of 60 days before you can move the domain name. You can however once the domain name has been renewed point the domain name to the new host from within your customer control panel.
Support Dept
How do I start the transfer of my .NET domain names to yourselves?
Please send an email to hostmaster@xcalibre.co.uk requesting we initiate the transfer of your domain name for you. You will then be advised if a transfer is able to take place depending on the status of the domain name. if the transfer can proceed you will be informed and payment will need to be made in advance. There is a fee of £12 + VAT (£14.10) as this transfer procedure will extend the transfer of your domain name for you
Support Dept
How much does it cost to transfer my .NET domain name to yourselves?
If you are transferring the DNS on these domain names there would be no charge from ourselves for transferring the domain names over, however only changing the name servers will leave your current host in control of the domain name for any future renewals and modifications. We would not be able to administer your domain name for you. However if you wish to fully transfer the domain name to us so that we can have full control of the domain name on your behalf, and so you can administer the domain name through your control panel there would be a fee of £12 + vat as this procedure also extends your domain name for a further year. This process can only be started if you have more that 30 days left on your domain name before it expires
Support Dept
How long does a .NET Transfer take?
Transferring a .NET domain name to XCalibre has 2 parts. Firstly we would ask you to request the current host change the name servers on your domain name to point to XCalibre. Our name servers are as follows:
NS1.xcalibre.co.uk NS2.xcalibre.co.uk
Once these have been changed within 24 hours you will then start to see your web site and collect your emails through XCalibre. After this period we can send a transfer request for your domain name which will move the domain name from the current host to XCalibre’s registrar. This full procedure can take 7-10 days to complete and we would require a payment of £12 + VAT (£14.10) as this procedure also extends your domain name for a further year. For further details please see section on “How do I transfer my .NET domain name to XCalibre”
Support Dept
How do I transfer my .NET domain names from yourselves?
As your domain name is a net you will firstly have to “unlock” the domain name. To do this send an email to hostmaster@xcalibre.co.uk from the registered email address on file requesting we unlock your domain name for you Only unlock your domain name if it is your intension to transfer your domain name from XCalibre. Once the domain name has been unlocked your new hosting company can request the domain transfer. For further information please contact hostmaster@xcalibre.co.uk
Support Dept
.ORG domain names at a glance
How do I start the transfer of my .ORG domain names to yourselves?
Please send an email to hostmaster@xcalibre.co.uk requesting we initiate the transfer of your domain name for you. You will then be advised if a transfer is able to take place depending on the status of the domain name. if the transfer can proceed you will be informed and payment will need to be made in advance. There is a fee of £12 + VAT (£14.10) as this transfer procedure will extend the transfer of your domain name for you. With this type of domain name we would also require an AUTH-ID key which your current host can supply to you. Without this we can not start the transfer request.
Support Dept
How do I transfer my .ORG domain names from yourselves?
As your domain name is a .org or you will firstly have to “unlock” the domain name. To do this send an email to hostmaster@xcalibre.co.uk from the registered email address on file requesting we unlock your domain name for you Only unlock your domain name if it is your intension to transfer your domain name from ourselves. Once the domain name has been unlocked we will forward you an AUTH-ID key which you will need to give the current host so they can then request the domain transfer.
Support Dept
How long can I renew my .ORG domain names for?
These domain names can only have a maximum of 10 years on them at any one time. E.g. if your domain name isn’t due for renewal for another year, you could only renew your domain name for 9 years to bring the domain name back to the 10 year limit.
Support Dept
How long does a .ORG Transfer take?
Transferring a .ORG domain name to XCalibre has 2 parts. Firstly we would ask you to request the current host change the name servers on your domain name to point to XCalibre. Our name servers are as follows:
NS1.xcalibre.co.uk NS2.xcalibre.co.uk
Once these have been changed within 24 hours you will then start to see your web site and collect your emails through XCalibre. After this period we can send a transfer request for your domain name which will move the domain name from the current host to XCalibre’s registrar. This full procedure can take 7-10 days to complete and we would require a payment of £12 + VAT (£14.10) as this procedure also extends your domain name for a further year. For further details please see section on “How do I transfer my .ORG domain name to XCalibre”
Support Dept
How much does a .ORG registration cost?
A full list of prices can be found at http://www.xcalibre.co.uk/domain/domainnames.html
Support Dept
How much does it cost to renew .ORG domain names?
A full list of prices can be found at http://www.xcalibre.co.uk/domains_prices.php
Support Dept
I need to change the ownership of my .ORG domain name
For these domain names, as long as the domain name is fully managed by XCalibre you can change all details on the domain name free of charge To do this log into your control panel at cp.xcalibre.co.uk, search in the top search box for the domain name you wish to modify, click detail, change domain ownership. These changes will take up to 24 hours to show on the whois server.
Support Dept
My .ORG domain names are suspended and I want to transfer them to another ISP. How can I do this?
As this domain name has expired you can not transfer the domain name from XCalibre. You would firstly have to renew the domain name with us than wait a period of 60 days before you can move the domain name. You can however once the domain name has been renewed point the domain name to the new host from within your customer control panel.
Support Dept
.UK domain names at a glance
How do I start the transfer of my .UK domain names to you?
In order to transfer your *uk name to ourselves you will need to request the current host change the IPS tag on your domain name to XCALIBRE (caps). Once this changed we will have full control over the domain name for you
Once the tag has been changed on your domain name you will then be able to administer your domain name through your customer control panel
It would however be advantageous if the current host could change the name servers on your domain name prior to the tag change as this would reduce the transfer time
Our name servers are as follows:
Ns1.xcalibre.co.uk Ns2.xcalibre.co.uk
Support Dept
How do I transfer my .UK domain names from yourselves?
If your domain name is a *uk domain name you would firstly have to log into your control panel, do a domain search on the domain name you are looking to transfer. Go to detail > change name servers. Enter in the name servers of the new host. Click update. You will then be taken to a status modification page. Click on the domain name again and go to change IPS tag. Change this to the tag of the new host. Please note this should be in capital letters. Lower case won’t be accepted. Once this is changed we will have no further control over the domain name for any future changes. Please note however if you change the tag before the name servers you won’t them be able to modify the name servers as we would have lost control of the domain name.
Support Dept
How long can I renew my .UK domain names for?
These can only be renewed for 2 years at any time
Support Dept
How long does a .UK Transfer take?
Transferring a .UK domain name to XCalibre has 2 parts. Firstly we would ask you to request the current host change the name servers on your domain name to point to XCalibre. Our name servers are as follows:
NS1.xcalibre.co.uk
NS2.xcalibre.co.uk
Once these have been changed within 24 hours you will then start to see your web site and collect your emails through XCalibre. After this we would request you ask your current host to change the IPS tag on your domain name to XCalibre. Making this change will have no effect on your web site or email, all this will do is move the domain name into our control. If the current host changes the IPS tag before the name servers you will need to wait 24 hours then update the name serves through your XCalibre control panel.
XCalibre Support
How much does a .UK registration cost?
A full list of domain process can be found at http://www.xcalibre.co.uk/domain/domainnames.html
Support Dept
How much does it cost to renew .UK domain names?
UK domain name renewals are £9.95 (£11.69 Inc vat) for a period of 2 years. These domain names can not be renewed for longer periods.
Support Dept
How much does it cost to transfer my .UK domain name to yourselves?
There is no charge for doing this if you are purchasing a hosting package at the same time as transferring your domain name to us, or if you are transferring a domain name to an existing hosting package. If you are transferring your domain name to us for email and web forwarding there will be a fee of £10 + VAT for this service, however if you are purchasing POP3 account art the same time, this fee would be waived.
Support Dept
I have not yet received my Nominet certificate, how can I get one?
These certificates are sent directly from Nominet. If you have not received one you can email certificates@nominet.org.uk, or call them on 01865 332211 and they will tell you when you can expect it.
Support Dept
I need to change the ownership of my .UK domain name. How do I do this?
On *uk domain name you can only modify your address details through ourselves, if you need to change the name or organisation you will need to contact nominet on 01865 332211 or www.nic.uk and they will be able to assist you.
Support Dept
My .UK domain names are suspended and I want to transfer them to another ISP. How do I do this?
Whilst your domain names are expired you are unable to transfer the domain name without first renewing it. As soon as the domain name has been renewed you are free to transfer the domain name from XCalibre.
Support Dept
Who can register .LTD.UK domain names?
If you are a Limited Company (LTD) you will be eligible to register a LTD.UK domain name. For this you will to provide us with your company number and your limited company registered address as registered with companies’ house. These domain names can not be registered in any other details.
XCalibre Support
Who can register .PLC.UK domain names
If you are a Public Limited Company (PLC) you will be eligible to register a PLC.UK domain name. For this you will to provide us with your company number and your company registered address as registered with companies’ house. . These domain names can not be registered in any other details.
XCalibre Support
General Transfer Information
This section contains general transfer information. If you wish to know about a specific domain type then please refer to the specifc domain type section
How do I change the IPS tag on my domain name?
To change the IPS tag on your domain name you will need to log into your control panel at cp.xcalibre.co.uk search for the domain name you wish to modify. Go to detail > Change IPS tag
Please note once the tag has been changed we will have no further control over your domain name.
Support Dept
How do I change the name servers on my domain name?
To change the name servers on your domain name you will need to log into your control panel at http://cp.xcalibre.co.uk and go to the 'Domains > Manage > Details of your domain > Change Name Servers' section.
Once these are changed it will take 24 hours for the new name servers to resolve.
PLEASE NOTE: This is only relevant to domain names that are registered or were fully transferred to XCalibre
Support Dept
How do I start the transfer of my domain names?
For all non uk domain names you will need to send an email into hostmaster@xcalibre.co.uk requesting we initiate the transfer of your domain name for you. Once payment is received for this we can proceed. To make payment please call accounts on 0870 050 0080 option 1.
Support Dept
How long does a domain transfer take?
UK transfers normally take place within 24 hours for the tag been changed, however the tag change depends on the time it takes the current host to make the changes. If the current host hasn’t changed the name servers for you, it will take a further 24 hours from when we receive the domain names.
Support Dept
How much does it cost to transfer my domain name to yourselves?
UK domain names: There is no charge for doing this if you are purchasing a hosting package at the same time as transferring your domain name to us, or if you are transferring a domain name to an existing hosting package. If you are transferring your domain name to us for email and web forwarding there will be a fee of £10 + VAT for this service, however if you are purchasing POP3 account art the same time, this fee would be waived.
Com/net/org/biz/info domain names: If you are transferring the DNS on these domain names there would be no charge from XCalibre for transferring the domain names over, however only changing the name servers will leave your current host in control of the domain name for any future renewals and modifications. We would not be able to administer your domain name for you. However if you wish to fully transfer the domain name to us so that we can have full control of the domain name on your behalf, and so you can administer the domain name through your control panel there would be a fee of £12 + vat as this procedure also extends your domain name for a further year. This process can only be started if you have more that 30 days left on your domain name before it expires
Support Dept
I don't want to renew my domain name, how do I cancel it?
Once you receive a renewal notification from XCalibre you can reply to the email stating you no longer wish to retain the domain name and we will cancel the reminders. All domain names are allowed to naturally expire, we do not cancel domain names in case customer change their mind and it is still possible to renew the domain names. No domain names are auto-renewed.
Support Dept
I have changed the name servers on my domain name to point away from you, what do I do next?
As you have only pointed the domain name away from us, we will continue to host the domain name on your behalf but after 24 hours all hosting and email services you have with ourselves will cease to function.
If you wish to fully move your domain name from ourselves then please see the knowledge base section on Domain Transfers
Support Dept
I need an AUTH-ID key, what is this?
An AUTH-ID key, also knows as the security key is a combination of 16 numbers and letters which you have to provide to which ever hosting company you are transferring your domain name to
Without this key you are unable to transfer org/biz & info domain names
To request this key you must send an email to hostmaster@xcalibre.co.uk from the email address we have on file for you. Once we receive your request we will forward you the key which you will need to send onto your new host
Support Dept
Is there any reason why I can't transfer my domain name to yourselves?
If you purchase a domain name and wish to transfer it immediately to your account with ourselves, there are some circumstances which wouldn’t allow this
If you have a non uk domain name you can not transfer this domain name within 60 days. After this period you are able to transfer your domain name to us.
If your domain name is locked you would not be able to move your domain name without first unlocking the domain. This would need to be done through the current host. If your domain name is less than 30 days from expiry (non UK domain names only). You would firstly need to renew your domain name through the current host.
If the domain name has expired you can not transfer it. You will firstly have to make a renewal through the current host.
If you do not have the AUTH-ID key, security key for transferring org/biz and info domain names you can not transfer any of these domain names.
Support Dept
My Domain name(s) are locked. What does this mean?
All com/net/org/biz and info domain names that are hosted by XCalibre are locked as added security
Domain names that are locked can not be transferred without firstly removing the lock
To do this select the domain name you wish to transfer from the search domain section in your control panel, go do detail > check locking status > unlock.
Please note once your domain name has been unlocked it is free for transfer.
NOTE: Only ever unlock your domain names if it is your intension to transfer this domain name from XCalibre
Support Dept
Procedure for transferring .com/.org/.net/.biz/.info domain names TO xcalibre.
We strongly recommend pointing the nameservers to XCalibre first as this transfer can take 7 - 10 days to fully complete. To point the nameservers to XCalibre, contact your current hosting company and ask them to update the nameservers to the following:
ns1.xcalibre.co.uk ns2.xcalibre.co.uk
This will take roughly 24 hours to propagate. Once the nameserver have propagated contact your current registrar and ask them to unlock the domain. They will then provide you with an Auth-I.D code. Once you have the code please make the £12 +VAT payment via the 'Billing > Make Payment' section of the control panel (http://cp.xcalibre.co.uk). In here specify what you are paying for and leave a note of the Auth-I.D code. From there our accounts department will initiate the transfer. You will then have to approve the approval emails which will be sent to the admin and owner contact for the domain. We will email you once the transfer is complete or if there any any issues.
Support Dept
What happens if my transfer fails?
If for any reason your transfer fails we will contact you and look for possible reasons for this. Most common reasons are the domain name has expired or the domain name is still locked.
Support Dept
What if my transfer fails?
If for any reason your transfer fails we will contact you and look for possible reasons for this. Most common reasons are the domain name has expired or the domain name is still locked.
Support Dept
What is a registrar?
A registrar is an organisation that has been authorised by ICANN to administer all domain names. E.g. Nominet UK is the registrar for all *uk domain names. Joker.com is the registrar we use for all com/net/org/biz/info domain names and centralnic.com for all others.
Support Dept
What is your Joker handle?
Our Joker handle is joker2@xcalibre.co.uk#0
Support Dept
What is your nominet (IPS) TAG?
Our Nominet tag is XCALIBRE
Support Dept
Will my emails be affected whilst a domain transfer takes place?
As long as you have your new account set up with XCalibre and the email configured through your control panel prior to the DNS on the domain name been transferred over there should be no loss of emails
Support Dept
Will my web site still be available while the transfer takes place?
As long as you have a copy of your files uploaded into the space we provide for you before your current host closes your account with then there should be no interruption to services. To minimise down time you should have your account sent up with XCalibre as far in advance as you can of terminating your current account. Once your account is set up with us you will have to upload a copy of your files into the web space we provide, then change the DNS on your domain name(s). Whilst the DNS is propagating you will eventually stop seeing your web site through the old host and start to view it through XCalibre.
Support Dept
Email
All you need to know about setting up and managing your email
There are no articles in this category.
Configuring E-mail in the control panel
Am I able to use the same email address more than once?
You can setup the same email address as many times as you wish.
This can be helpful if you want more than one person to receive mail for 'example@domain.name'.
You would setup 'example@domain.name' to forward to a either pop account or an email address and then setup it up a second time to go to a different location.
Support Dept
Can I have more e-mail addresses at my domain?
With any type of account, you can have unlimited Email forwarding, so you can have as many e-mail addresses as you want, but if you want to have another pop3 account (that is a mailbox where you store messages with us, rather than forwarding to another email address).
Please note that whilst you can have any email address you want (i.e.: sales@mydomain.com), pop3 accounts are first-come, first-serve. Popular ones like sales, info, david, john etc have already been taken, so choose something unique. Remember that people email you to your email address, not your pop account, so it does not really matter what you call your pop3 accounts, these are simply little mailboxes (or pigeonholes) where the mail sent to you is kept until you retrieve it.
Support Dept
How can I setup my email so that I can have any address at my domain name accepting email?
This is called a 'catch-all' email address. To set this up you should setup a normal email address within the 'Email > Addresses' section of the control panel. Within the Alias field enter just @ on its own. A 'catch-all' email address allows you to have 'anything@mydomainname.com'. You can find instructions on setting up an email address in the knowledgebase article 'Can I have more e-mail addresses at my domain?'. <