Knowledge Base - Why do I get sent mails saying my mailbox is...

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Our system automatically sends emails to customers to inform them that they have a mailbox which exceeds the allowed quota.

At present the normal quota for a single mailbox is 20Mb. If a mailbox is found to be over this level for more than 7 days, the system sends notification mails informing the customer of this.

If the mailbox then continues to exceed the given level for a number of days (which is stated in the warning mails, usually 14) then all email addresses which deliver into that maibox will bounce mail, returning failure notices to the sender informing them that the mail could not be delivered to a mailbox over its quota.

If you receive these mails you should clean out the contents of a mailbox to reduce its usage, or email service to that mailbox may be lost. You can either clear the account out by downloading all the email into an email client (Outlook express, Mozilla Thunderbird, etc) and you should also check that you have not configured your mail software to 'leave messages on server' as this can cause mail to build up in your mailbox. Alternatively you can login to the webmail at the URL 'http://webmail.yourdomain.name' and remove the email from there.

How can I access my email through a web page (webmail)?
You can use our webmail service, by pointing a web browser at the address: http://webmail.yourdomain.name This will present a login page, into which you can put your...

How do I add myself an email address in the control panel?
I n the control panel, under 'Email > Addresses', you have the option of setting up an Email Address and forwarding it elsewhere, or forward it to a POP3 mailbox. By...

Do you have IMAP email servers?
We currently provide a Premium IMAP email service featuring 100MB mailboxes. Retrieving email using the IMAP protocol will reduce bandwidth usage by just downloading the...