Outlook keeps asking for my password. How can I resolve this issue?
To make sure you have entered your username and password correctly, do the following: 1. Open Outlook Express....

Why do I get sent mails saying my mailbox is over quota?
Our system automatically sends emails to customers to inform them that they have a mailbox which exceeds the allowed...

How do I create .htpasswd files for my password protected directories?
Password protection There are numerous methods of password protecting areas of your site, some server-based (such...

I am unable to access email account within an email client. What should I do?
There are many reasons that you could be unable to connect to your Email account. These are Incorrect settings,...

How do I add myself an email address in the control panel?
I n the control panel, under 'Email > Addresses', you have the option of setting up an Email Address and...

I can receive my mail, but I can't seem to send any, why is this?
This may be because of two things: (firstly, please ensure that you are using smtp.[mydomain.com] in your Email...

I am unable to access FTP so that I can upload to my website. What should I do?
There are many reasons that you could be unable to connect to your FTP account. These are Incorrect settings,...

How do I create sub-domains?
There are 4 different ways of creating sub-domains depending on your needs. These are listed in the order of the...

How do I transfer files to my web site?
Files can be transferred to the web server using an FTP program (File Transfer Protocol). You can download an FTP...

I am unable to send emails as the mail server rejected the senders' email address. What should I do?
Your reply-to email address has been set up incorrectly. In web-mail click on 'Preferences > Account...