When: 2010-01-27 22.00 till 23.30 BST
We have experience significant packet loss within our Meridian Gate network which was service affecting. The root cause of this has been identified and the required steps put in place for this to be blocked. The problem was caused by a large amount of UDP packets flooding the network. This would have manifested itself by websites being very slow to access and some services being unavailable.
We apologise for any inconvenience this may have caused.
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When: 2010-01-22 14.50 BST
We have experienced further problems with ENTA,these are our main transit providers for UK traffic, they are advertising connectivity to us but are unable to route traffic. We have dropped the connection with them and this traffic is now routing through our other transit providers of which we use a total of 4.
We are not the only ones affected by this and are monitoring the situation. This is external to our infrastructure and therefore without our control. We are working to ensure there is minimal disruption to all our customers.
We apologise for any inconvenience caused.
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When: 2010-01-22 13.00 BST
Affected: All Traffic
Severity: Major
Expected Duration: Intermittent
Details: We have experienced a network issue, this was due to an external transit provider – Entanet. This has now been resolved and the network is returning to normal. Routes are now being restored. This has affected all customers external access to servers and sites but not internal connectivity. |
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***UPDATE***
Due to unforseen circumstances this maintenance will be carried out on Thursday 28th Jan
between 2130 - 2330. Apologies for any inconvenience that this may cause.
When: 2010-01-22 15:15 GMT
Affected:Outgoing Emails from Yankee
Severity:Routine
Expected Duration:Less than 1 hour
Details:Scheduled Maintenance
Yankee (Outgoing mail server)
There is a need to carry out essential maintenance on Yankee, this will carried out between 22:00 Tuesday(26/01/2010) and 06:00 Wednesday(27/01/2010).
The outage will last less than one hour.
We apologise for any inconvenience caused and appreciate your support in helping to keep our platforms secure and up to date. |
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When: 2010-01-22 15:15 GMT
Affected:Websites hosting on Jerry
Severity:Routine
Expected Duration:Less than 1 hour
Details:Scheduled Maintenance
Jerry (Shared Windows Server)
There is a need to carry out essential maintenance on Jerry, this will carried out between 22:00 Tuesday(26/01/2010) and 06:00 Wednesday(27/01/2010).
The outage will last less than one hour.
We apologise for any inconvenience caused and appreciate your support in helping to keep our platforms secure and up to date. |
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